Shipping Policy
SHIPPING POLICY
A considered approach to processing, delivery, tracking, and shipping support for every Arbancia order.
Delivered With Care
At Arbancia, we aim to make every stage of your order experience clear and considered — from processing and dispatch to delivery and tracking.
Delivery Areas
Arbancia currently ships across India and to selected international destinations.
- Domestic delivery is available across serviceable locations in India.
- International delivery is available to selected destinations where shipping service is supported.
- Delivery availability may vary by destination, product, courier service, and applicable restrictions.
If a destination is not currently serviceable, the applicable shipping option may not appear during checkout.
Processing Time
Orders are generally processed within 1–2 business days, excluding weekends and public holidays.
During periods of high demand, product launches, promotional activity, or other exceptional circumstances, processing may take longer than usual.
Once your order has been processed and dispatched, you will receive the applicable shipping and tracking information.
Shipping Methods & Timeframes
Available shipping methods, delivery estimates, and applicable charges are presented during checkout based on the destination and order.
| Method | Estimated Delivery | Charge |
|---|---|---|
| Standard | 3–6 business days | Free |
| Express | 1–3 business days | ₹99 or as displayed at checkout |
| International | Approximately 7–15 business days | Calculated at checkout |
Delivery estimates are indicative and may vary depending on the destination, courier operations, weather, customs processing, public holidays, and other circumstances outside Arbancia's reasonable control.
Express delivery may not be available for all pincodes or destinations.
Tracking Your Order
Once your order has been dispatched, applicable tracking information will be provided to you.
- Tracking information may be sent by email or SMS.
- Tracking information may also be available through your Arbancia customer account where applicable.
- Tracking updates depend on the courier's scanning and reporting systems.
Tracking information may take some time to become active after dispatch.
Delivery Attempts
The courier may make up to three delivery attempts depending on the destination and courier's operating procedures.
- The courier may attempt delivery again according to its applicable procedures.
- After the final unsuccessful attempt, the shipment may be returned to Arbancia.
- Reshipping may be subject to additional shipping charges or applicable conditions.
Delivery Delays
While Arbancia works with shipping partners to support timely delivery, some delays may occur due to circumstances outside our reasonable control.
- Severe weather or natural events
- National or public holidays
- Strikes or courier disruptions
- Remote or difficult-to-service locations
- Customs or import processing
- Courier network or operational delays
Estimated delivery dates are therefore not guaranteed unless a specific guaranteed service is expressly stated at checkout.
International Shipping
International orders may be subject to customs duties, taxes, import charges, or other applicable fees.
- International shipping charges are calculated according to the destination and order.
- Customs clearance may affect delivery time.
- Where applicable, customs duties, taxes, import charges, or similar fees may be payable by the customer.
- Applicable international requirements may vary depending on the destination country.
Customers are responsible for reviewing any applicable import requirements for their destination before placing an international order.
Damaged or Missing Items
Please inspect your order as soon as it is delivered.
If your package arrives damaged, appears to be missing an item, or contains an incorrect item, please contact Arbancia within 48 hours of delivery.
- Your order number and contact details
- Clear photographs of the package and shipping label
- Clear photographs of the product and packaging
- Any additional evidence reasonably required to review the issue
Supporting evidence may be required to help verify damage, missing items, or delivery discrepancies.
Need Assistance?
If you have questions regarding shipping, delivery, tracking, customs, or an order issue, please contact the Arbancia customer support team.