Return Policy
RETURN POLICY
A clear and considered approach to returns, exchanges, refunds, and customer care.
Considered Care
At Arbancia, every piece is selected and presented with care. If your purchase does not meet expectations, we offer a clear and considered process for eligible returns, exchanges, and refunds.
Return Eligibility
Eligible products may be returned within 30 days from the date of delivery.
A return request must be raised within the applicable return period.
- Item must be unused, unworn, and unwashed.
- Original tags must remain intact.
- Original packaging must be retained.
- Proof of purchase is mandatory.
All return requests are subject to review and approval before the return is processed.
Return Process
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01
Request a return
Submit your return request within the applicable return period.
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02
Receive approval
Arbancia will review the request and confirm whether the item qualifies for return.
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03
Follow return instructions
Approved customers will receive the applicable return instructions and return address.
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04
Inspection
The returned item will be inspected to verify compliance with the applicable return conditions.
Returns must be approved before the product is shipped back to Arbancia. Unauthorized returns may not be accepted.
Arbancia reserves the right to reject a return request where the applicable policy conditions have not been satisfied.
Damages, Defects & Wrong Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, contact Arbancia promptly so the issue can be reviewed.
- Clear photographs of the item and packaging.
- Photographs showing the shipping label where applicable.
- A complete unboxing video for damage, missing-item, or wrong-item claims.
- Proof of purchase.
Claims without sufficient supporting evidence may not be accepted where the evidence is reasonably required to verify the issue.
Non-Returnable Items
Certain products cannot be returned or exchanged due to their nature, hygiene requirements, customization, or applicable restrictions.
- Innerwear, foundation wear, and certain daily essentials
- Personal care or beauty products where applicable
- Customized or made-to-order products
- Products specifically marked as Final Sale or Non-Returnable
- Gift cards and promotional items where stated
- Perishable goods
- Hazardous or flammable materials where applicable
Please review the individual product page carefully before placing an order, particularly for products identified as non-returnable.
Exchanges
Exchanges are available only for products where an exchange option is clearly stated on the applicable product page or order.
- Exchanges are subject to product and stock availability.
- Certain products may only be exchanged within the same category.
- Exchange requests are subject to the same applicable condition requirements as returns.
Approved exchanges are generally processed and delivered within approximately 7–10 days, subject to inspection, availability, shipping, and other applicable circumstances.
Where appropriate, customers may choose to return the eligible item and place a new order after receiving return approval.
Refunds
Refunds are initiated after the returned item has been received and inspected.
- Refunds are issued to the original payment method where applicable.
- Refund processing may take up to 10 business days after approval.
- Bank or payment-provider processing times may cause additional delays.
- Shipping, duties, and applicable handling charges may be non-refundable where permitted by applicable law and the applicable order terms.
Important Conditions
- Return requests must be submitted within the applicable return period.
- Products must remain unused, unworn, and in their original condition.
- Original tags and packaging should be retained.
- Proof of purchase may be required.
- Some products may only be exchangeable within the same category.
- Unboxing evidence may be required for damage, missing-item, or wrong-item claims.
- Innerwear, customized products, final-sale products, and other specified non-returnable items are excluded.
- Arbancia reserves the right to review and approve or decline requests according to the applicable policy conditions and applicable law.
Need Assistance?
If you have questions regarding a return, exchange, damaged item, defective product, or refund, please contact the Arbancia customer support team.